RETURN & REFUND POLICY
At The Fifth Scent Co., each product is carefully handcrafted in small batches. Due to the nature of our bath, body and wellness products, we are unable to accept returns or offer refunds for products that have been opened, used, or damaged after delivery due to hygiene and safety reasons.
We do not offer refunds or exchanges for:
• Change of mind purchases
• Incorrect product selection
• Products that have been opened or used
• Products purchased during promotional or clearance periods
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at info@thefifthscent.co with your order number and photographs of the product and packaging.
Where required under Australian Consumer Law, we will provide a replacement, refund, or other appropriate remedy for products that are faulty, damaged, or not as described.
Shipping costs are non-refundable unless required under Australian Consumer Law.
Please ensure your shipping address is correct at checkout.
The Fifth Scent Co. is not responsible for delays, loss, or redirection fees resulting from incorrect shipping information provided by the customer.
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