You can return an item for a refund or exchange within 30 days of receiving your order, as long as:

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• the item is unused, unopened and in its original packaging

• you include your order confirmation

• you contact us first so we can give you return instructions
   

Because our products are personal care and home fragrance items, we can't accept returns of opened or used products for change-of-mind reasons. This is for hygiene and safety reasons.
 

Please note:
 

• The customer is responsible for return shipping costs for change-of-mind returns.

• Original postage is not refunded for change-of-mind returns.

• Refunds are processed within 3–7 business days of us receiving and checking your return, back to your original payment method.
   

To start a return, email info@thefifthscent.co with your order number. We'll reply with instructions and the return address. Please don't send anything back before we've confirmed, as we may not be able to locate it.
 

Faulty or damaged items
 

We take care packing every order, but if something arrives damaged, leaking or faulty, please email info@thefifthscent.co as soon as possible with:
 

• your order number

• a description of the problem

• photos of the product and the packaging (inside and out)
   

Please keep the product and packaging until we've resolved it, as we may ask for more information.

Where a product is faulty or damaged, we'll offer you a replacement or refund, and we'll cover the reasonable cost of returning it if we ask for it back. It's normal for the outer shipping carton to show some wear from its journey. We're only concerned about damage to the product inside.

Cancelled orders
 

Because each batch is made to order, please contact us as soon as possible if you'd like to cancel. If your order hasn't been made or dispatched yet, we'll cancel it and refund you in full to your original payment method. Once a batch has been made or dispatched, the change-of-mind return rules above apply.
 

Sale and promotional items
 

Promotional periods or for discounted, clearance or bundled items, we don't accept change-of-mind returns, exchanges or changes of address. This doesn't affect your rights if an item is faulty or damaged.
 

Your rights under Australian Consumer Law
 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. Nothing in this policy limits those rights.
 

Questions?
 

Email us at info@thefifthscent.co and we'll take care of you.